Track & Trace
All orders placed online at howdogfishing.com are delivered via Australian Post. You can track the progress of your order from placement through to delivery via the tracking order sent through to your email. Simply enter your tracking number here to view the progress of your order.
Once your order has been packed ready for dispatch you will be sent your tracking number via email to track your order directly through Australia Post’s website.
Please allow up to 24 hours for your parcel to register in the system before attempting to track your order. If you have any concerns contact our Customer Service Team by phone on 0439 740 836 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.
Your delivery cost will vary depending on your delivery location. We offer flat rate shipping to anywhere in australia at $15, and free shipping on purchases over $80. At the checkout, you will be offered a number of delivery services to choose from.
Howdog Fishing recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home or work address.
Delivery Time Frames
Delivery time is usually between 3 – 10 business days after dispatch, depending on your delivery location. Deliveries are made during business hours, Monday to Friday only. During the checkout process you will have the opportunity to select your delivery service: delivery pick-up address and delivery location of your order.
Unfortunately, Howdog Fishing is currently unable to provide international shipping.
Reasons for order delays
- Entry of an incorrect or incomplete address during checkout.
- Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
- In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
- Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
If your order is not received within the quoted delivery period please check your order progress via Australia Post tracking page, alternatively contact our Customer Support Team on 0439 740 836 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.